Christmas, Hanukkah and the other holidays we all celebrate are joyous occasions, but the preparation to get there gets us all a bit stressed.
During our busiest week of the year (Dec. 14-18) we get people coming to ship their treasures to family and friends. They entrust us to pack their gifts with care and to help make sure they get there on time. We take that seriously and plan our best to serve them quickly, accurately— to get their packages there safely and in one piece. And UPS does its best to make sure they get there on time.
Knowing all this, we start preparing for this week months in advance. At my store, we evaluate the number of staff we have on hand to make sure people can get through the lines as quickly as possible. We get a special on-hold message to tell people our extended hours of operation. We order decorated shipping boxes to have on hand to make those gifts look extra special when they arrive. And, we train our staff to be pleasant and efficient. We appreciate our customers and we want them to know that through our combined efforts.
The week itself is stuffed with hours standing at the cash register, packing gifts and piling all the boxes in the back. UPS does a great job of coming by several times a day to eat away at the mountain of boxes in the back. The drivers work very hard and do a yeoman’s job in serving us and our customers.
We frequently order pizza or sandwiches for the staff so they can eat quickly and get back to work to help our customers. At the end of the day, we finish getting the boxes packed and out the door. We clean up the store, order more packaging peanuts, bubble cushioning and boxes for next day delivery. We hardly have enough room to keep all these supplies so having a daily delivery is great.
At the end of the week, we have harried, overly busy people, come in at the last minute. Thankfully we have one, two and three day shipping options. Sometimes this gets expensive, but our customers care about their grandkids, girlfriends, boyfriends, friends and family. They might grumble a bit about the price but in the end they seem to appreciate that we can bail them out at the last minute. Note: these services are normally guaranteed delivery. This time of the year, due to volume and weather, we unfortunately can’t make that guarantee. However, our experience is that a large majority of the time, the packages get there in time.
At the end of the week, we sigh with relief. We got through another one. We helped our customers get their tasks done quickly and efficiently. So, we grab a cup of coffee and smile that we did it all again!
|Category:||Helpful Tips and Ideas|
|Tags:||Christmas, delivery, Hanukkah, holiday, shipment, shipping, The UPS Store franchise|