Archive
January, 2010

I confess that I’m a huge fan of routines – with three kids under three, anything out of the ordinary throws a kink in our day.  But change can be good.  Like some of the new features at the UPS website.

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The craziness continues weeks after the holidays as people return gifts and retailers are busy processing them. But this craziness doesn’t have to be so crazy because a well-managed returns program can actually benefit a retailer. 

How can returns be advantageous?  Read More »

Want to earn some brownie points for your next trivia game? Since our busy holiday delivery season is at hand, you might want to make yourself an expert with these fun facts about UPS’s favorite color.

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I came across an NPR Marketplace interview with Craig Carter, Journal of Supply Chain Management co-editor and professor at the University of Nevada. His take on business efficiency in lean times is a streamlined supply chain. It’s good for business, absolutely, but as Carter says, “at the end of the day, the objective of the supply chain is to provide the best combination of cost and service to the final consumer.” I couldn’t agree more with his customer-centric point of view.

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The start of January marks that yearly tradition of the New Year’s resolution. For many of us, a new year means a new opportunity to commit to our goals. A quick survey of my colleagues here at UPS found plans for travel, fitness, relationships, volunteerism and the old standby – weight loss. But what resolutions does a company like UPS set for itself? Read More »