One of the most eye-opening experiences I’ve ever had during my 12-year UPS career was the time I spent on a package car helping a UPS service provider in the Louisville area.
I remember being so proud to don the brown uniform for the first time that I made my wife get up early to snap a photo before I walked out the door. By the end of a day that included more than a hundred stops and what seemed to be equally as many aching muscles, I was even more proud to say I had worn the uniform.
Our drivers truly are the face of UPS. They are efficient, hard-working, diligent, safe, dependable and helpful. While kind enough to acknowledge a customer and exchange a few words, they are also focused to stay on task and move to serve the next individual or business awaiting a package.
I learned many things on the package car with my driver, but the overwhelming theme was about focusing on the customer. From knowing where exactly to leave a package so the business owner would see it first thing in the morning, to knowing what kind of dog treats a residential customer’s golden retriever liked, the idea of one-to-one service and how to serve customers still affects what I do today.
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