It’s hard to believe that just a year ago we launched UPS My Choice. We’ve signed up more than 1.8 million consumers since then and delivered more than 20 million packages to My Choice members. We continue to hear from our customers how using My Choice makes receiving packages much easier. We also get lots of questions, such as:
Q: I am going to be traveling this holiday season and don’t want to have any packages delivered while I am gone. Can I have my packages held?
A: Yes! We recently added a vacation option. All you need to do is navigate to your preferences page under the “Vacation Options” section and tell us when you will be gone. Select whether you want us to deliver your packages to your local The UPS Store (good for vacations lasting up to 7 days) or have us deliver them the day after you return (good for vacations lasting up to 14 days).
Q. Can I have my package delivered to The UPS Store?
A. Yes! You can have your package delivered to any of the 4,400 The UPS Stores around the country. When you receive your delivery alert, click on the tracking number and log into your My Choice account. The “Change Delivery” option will appear on the tracking detail page. Click there and select “Delivery to a UPS Retail Location” and choose the closest The UPS Store.
Q: I have a package coming from a shipper that requires a signature but I won’t be home to sign for it. Do I have any options?
A: My Choice has a solution for you! Once you receive your delivery alert, click the tracking number and log in and an option will appear that says “Authorize Shipment Release” under the Special Instructions section. By selecting this, you have just electronically authorized UPS to leave your package at your residence.
Can’t find the answer to your question? Click here for more assistance.
And join @UPS today for our #CelebrateMyChoice Twitter Party. Tweet with us from 1 p.m. – 2 p.m. and again 8 p.m. – 9 p.m. We’ll tell you more about UPS My Choice and give away some great prizes.
Happy 1 Year Anniversary My Choice!
|Category:||Helpful Tips and Ideas, Inside UPS, UPS News|
|Tags:||holidays, My Choice, The UPS Store franchise, Twitter, UPS My Choice, vacation|