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‘We’ve got to get back to service’
Jerry Byrne

Jerry Byrne drove package cars, feeders … and UPS service spirit

I came to work for UPS in 1963. I was 24 years old. I went down to the Olympic Building and talked to personnel. The man there said, Well, we’re not hiring right now … but come back.

I came back the next week. The man said, Weren’t you just here last week? I said yes sir … and here I am again.

The very first day, I drove packages. I was a package truck driver for 11 years and a feeder driver since ’74.

I met Mr. Casey once. He came into our building. I actually had a conversation with him. It was short because everybody was shaking his hand, but I talked to him for a little bit. I’ll tell you what … he was one of the nicest men I ever met.

I think Jim Casey, he was probably the most dedicated person with this company. And I think we lost some of his ideals because we grew so fast and got so large. It would probably surprise him if he knew how much the company grew since he died.

I hope we can get back to doing it the way Mr. Casey did it. That’s my personal view. All we have to offer customers is service … and if we don’t give good service, they can go someplace else. The only thing we have is service, and we’ve got to get back to that.

I didn’t plan working on 50 years, but here I am. I think I’m at a point now where my wife and my daughter need me more than UPS needs me. And let’s face it, I’m 74 years old, and I don’t move like I used to. So actually I’m looking forward to retirement.

But it’s going to be an adjustment after being here 50 years. In fact, I’ll probably call up my supervisor every day to see if I can come to work …

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