ABOUT UPSIDE

Welcome to upside, a blog created by UPS to share personal insights and perspective about the largest transportation company in the world.

You’re probably familiar with our delivery drivers and their brown trucks, but you may not know our pilots, our package handlers or any of the other 408,000 UPS employees who work hard to deliver more than 15 million packages every day, manage supply chains and move heavy freight. From the software designers who create our leading-edge technological solutions to our meteorologists who always have their eye on the weather, we have many stories to tell.

We also intend to use our blog to keep you informed about topics and issues that are important to all our stakeholders—our employees, our customers, our shareowners and the communities we serve. As you’ll see, UPS is much more than just a package delivery company.

Thanks for reading and please come back and visit with us often.

The upside team

RULES OF ENGAGEMENT

We look forward to sharing our stories with you, but a good conversation is never one-sided. We encourage you to offer your comments, ideas and questions and we’ll do our best to address them. But first, here are our guiding principles.

Business first

We will review all comments before posting them. Our editors will review and publish them as promptly as we can during regular weekday business hours. Keep in mind that our bloggers may not be available to reply to comments immediately because typically they’re all pretty busy keeping the wheels of commerce in motion.

Play nice

We all have our personal opinions and sometimes passions run high, but keep the conversation respectful. We won’t post profanity, defamatory or libelous comments, personal attacks or comments that violate copyright or intellectual property rights.

Be relevant

Upside is a forum to share stories and information about UPS. We encourage you to be a part of the conversation by sharing comments that stay on blog topics. A relevant dialogue will help us further discussion, make connections and discover solutions. If a comment is off topic, it won’t be posted.

Need help?

Upside is not the proper channel for customer issues. If you need us to address a customer service matter or a specific shipment, we’ve got multiple ways for you to reach us. Just ask our resident Twitter team (@UPSHelp), contact us through ups.com, or call us at 1-800-PICK-UPS (742-5877) and we’ll gladly help you there.

Likewise, if you’re a UPS employee and you have a work-related issue, contact the UPS Employee Helpline at 1-800-220-4126.