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Jerry Ross (aka The Compass Guy) originally shared this story at The Compass blog. It’s the first story in our month-long series of UPSers as Everyday Heroes.

Little ditty about Jack and Diane, two American kids growin’ up in the heartland.
Here’s how a UPS guy – a bit of a star – saved the day for a customer with a boat and a car.
Oh yeah, life goes on … our guy solved the problem with his brains and his brawn.
Oh yeah, life goes on … and service might improve when your former shipper has gone …
 
I admit it. The Compass Guy is no superstar when it comes to playing guitar. But I enjoy trying. And John Mellencamp’s “Jack and Diane” is a favorite because it’s an easy, simple classic. Without doubt, it’s definitely a tune worth turning the amplifier up to 11 for – when Mrs. Compass Expert is out of the house, anyway.

Now, UPS folks don’t enjoy a reputation as being the best in the business for nothing. And Murray Wihlidal, a UPS supervisor in Canada, is a rockin’ example of how the folks in brown also can turn it up to 11 – or even 12 – when it really counts.

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It’s no surprise the emergence of the company blog has been a breath of fresh air. And not just for customers, but also for UPS staff, who have jumped on the opportunity to communicate with customers in a less formal setting.

The recent relaunch of another UPS website, Compass Online, which offers UPS product news and business insights, aimed particularly at ambitious small- and mid-sized customers, now goes a step further. Compass has now put its highly valued visitors in the driver’s seat and invites them to drive the truck.

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