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DIAD V Update

I get to work on user testing to help determine what is needed in future versions of the driver handheld devices, called DIAD (Delivery Information Acquisition Device.) And to do this we ask the experts, UPS drivers:  In January 2008 a driver survey was conducted requesting user feedback, pros and cons, concerning the DIAD IV.  The results indicated three areas of concern:  1) the placement of the signature key, due to customers inadvertently hitting this key; 2) the shifted keypad, which requires the driver to toggle between alpha and numeric characters; and 3) the size of the device, too big and too heavy.  Read More »