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Targeting Online Replacement and Upgrade Auto Parts Shoppers
Exhaust pipe

For many shoppers, buying auto parts bears little resemblance to their father’s trip to the local store. That’s because the growth of e-commerce has forever changed the way consumers shop. While certainly a cause for adaptation, you need not fear for your business.

In fact, these are times of great opportunity for retailers.

Online automotive aftermarket sales are now responsible for 6%, or $5 billion, of all aftermarket parts purchases, according to the Auto Care Association’s E-tailing in the Automotive Aftermarket study. Perhaps even more telling, digital sales will account for a quarter of total automotive aftermarket sales by 2023. Read More »

About Stephen Hewitt

Stephen Hewitt is the Automotive Industry Marketing Analyst at UPS.
DIY Versus DIFM Auto Parts Sales – How Do You Steer Online Growth?
Machanic Working on a Car Engine

By now you know the stats. The average age of automobiles will climb beyond its current record of 11.4 years. Automotive aftermarket e-tail revenue is projected to double within three years. There is significant revenue potential for your business. But your web presence will need more than a quick tune-up to capture your share of incremental sales.

Who is shopping online and what are they looking for? Let’s take a look at the dynamics around DIY (do-it-yourself) vs. DIFM (do-it-for-me) consumers and the differences in their purchase trends.

According to the Auto Care Association’s E-tailing in the Automotive Aftermarket study, which surveyed both technicians and end consumers, 16 percent of replacement parts purchased within the last six months were installed by customers. This varies greatly from the results found in UPS’s What’s Driving the Automotive Parts Online Shopper study by comScore, which focused solely on the end-consumer. This study found that significantly more, 63% of replacement parts buyers and 51% of upgrade buyers, consumers install parts themselves. Read More »

Moving the Floor to the Final Four

It’s a good bet that when Kentucky, Wisconsin, Michigan State and Duke take to the court for the NCAA Men’s Final Four this weekend in Indianapolis, the last thing on the minds of the players will be the wood beneath their feet.

But if they only knew the lengths to which a 143-year-old business rooted in Amasa, Mich., went to source, build and transport college basketball’s most prestigious court to the site of the NCAA Final Four, they might have a greater appreciation for all that hardwood. Read More »

E-tailing is the Automotive Aftermarket’s New Growth Engine

If your company doesn’t have a significant online presence, you’re missing an important growth opportunity. The automotive aftermarket’s fastest growing sales channel, e-tailing, is expanding so briskly that some industry experts anticipate aftermarket e-tailing revenue will double by 2018.

This online growth is expected to dramatically outperform brick-and-mortar automotive aftermarket sales, which are projected to remain flat for the foreseeable future. That means automotive aftermarket companies must immediately invest in the e-commerce part of their businesses to stay competitive and grow. Of course, establishing an online presence must be done wisely. In the general retail space, e-commerce has become very sophisticated since retailers started emphasizing that sales channel in the late 1990’s. After experiencing double digit growth for several years, e-commerce now accounts for 7% of all retail transactions and is showing no signs of slowing down. Read More »

The Changing Face of American Manufacturing

Management innovation is just as important as new technology

Thomas Edison once said: “Opportunity is missed by most people because it is dressed in overalls and looks like work.” As someone with an up-close view of the evolution underway in manufacturing, I can vouch for the opportunities that await those willing to invest the work that will make them a reality.
Innovation is the American worker’s most prolific and valuable product.

Creating the concepts for new products and turning ideas into reality holds a romantic appeal for many and is highly prized among business leaders. But after outsourcing an incredible number of jobs two generations ago, our country — once a bastion for manufacturing design and production — has struggled to maintain an adequately skilled workforce that could continue to fill the innovation pipeline. Read More »

“3 Reasons Why We Ship With UPS”

The following was posted by Dan Stepchew, chief marketing officer for Medelita on the company’s blog

We use UPS as the preferred shipping method for all of our orders, especially our international orders, for a whole list of business-related reasons that I don’t need to get into. There are, however, 3 main benefits that we enjoy when working with UPS:

1. Our orders get where they need to go, end of story.

While we completely understand that not every single package is going to make it to our customers exactly on time and in the right place, an overwhelming majority of them do. This is astounding considering the company delivers an average of 1.6 million packages in a single day using 237 airplanes in 220 countries around the world. When a package doesn’t get where it needs to go, it’s typically a painless process to resolve the situation. Read More »

Extreme Logistics: UPS Delivers Influenza Vaccine to Laos
Healthcare logistics

Recently, UPS partnered with bioCSL, based in Australia, Laos Ministry of Health, and others to deliver nearly 100,000 doses of flu vaccine to Laos, where flu season was fast-approaching. The Laos Ministry of Health administered the flu vaccine to people at high risk of flu-related complications including pregnant women and people over fifty. Laos is not only extremely remote, but the flu vaccines must be kept within a strict temperature range throughout transport of 2°- 8° C.

Read More »

Without Logistics, Rock’n Roll Doesn’t Happen (Video)

I absolutely love hearing live music. I enjoy large arenas to hear Grammy-winning artists, multi-day festivals, small venues to see new bands, Monday open mike nights to support my friends, participating in choirs on Sundays, and even singing in the shower!

Since I’m far from a mega superstar, I’m in awe of a musician’s capability to put on an incredible performance. As fans sitting in the stands (for me, the cheap seats), we see the band, instruments, lights, and smoke machines on stage, but have no idea about what’s going on behind the scenes.

Read More »

A Challenge for German Film Students: How Would You Animate Logistics?
Student Video Contest

What do an ancient marathoner, a cosmic urban hero, and a snorkeler all have in common? They’re all characters born from the minds of animation students for a contest on the theme of We Love Logistics.

UPS and the Film and Television University “Konrad Wolf” Potsdam-Babelsberg (HFF) – one of the premiere film universities in Germany – have teamed up for an animation competition based on UPS’s love for logistics. The task wasn’t to create a commercial – students were instead asked to produce a funny, emotional, creative, or surprising animated film that captured the essence and passion of logistics.

Read More »

Small Business Profile: J. Hilburn’s Speedy, Global Supply Chain (Video)
J. Hillburn

During Fashion Week, the latest styles appeared online within seconds of coming down the runway. There’s no time to waste. People see it, and they want it, now.

This same immediacy applies to a retailer’s supply chain. You don’t want to wait until next year to rock the fall trends from the designers and luxury brands.

Read More »