Recently there have been videos circulating on the Web showing drivers from various delivery companies, including UPS, mishandling packages. Some of these videos have even been used as comedic fodder for late night talk shows. But at UPS, this kind of conduct is no laughing matter. Throwing a package is inexcusable and UPS does not tolerate it under any circumstances.

And even though the videos are very hard to watch, we genuinely want to know when we fall short of delivering on our promise of providing perfect service to our customers.

UPS is first and foremost a service company. When we fail in our mission, we look at the cause and take corrective steps to address it without delay. With regard to UPS employees not treating our customers’ shipments with care and respect, those corrective steps can include terminating from employment anyone who isn’t living up to the high professional standards we have set for ourselves. 

This week alone, UPS expects to deliver in excess of 120 million packages worldwide, but we consider every shipment as if it’s the only one we have to deliver – whether it’s during our peak holiday shipping season or any other time of year.

We understand the unique trust our customers place in us and we are committed to do whatever is necessary to ensure we remain worthy of that trust day in and day out, the whole year through.