Comments for upside Blog

Comment on Got Questions about UPS My Choice? We’ve got Answers. by NK

NK — Wed, 22 Feb 2012 20:45:40 +0000

What are or how can I find the specific time windows that premium members can select? I’d like to be able to have packages arrive after I’m home from work but I don’t want to pay $40 just to find out I get to choose a time when I won’t be home anyway.

Comment on Got Questions about UPS My Choice? We’ve got Answers. by Ann Kashnikow

Ann Kashnikow — Tue, 21 Feb 2012 19:47:27 +0000

Jim,

Thanks for sharing your feedback with us. Sometimes, due to the nature of the package, shippers have requested that we not allow certain features on their packages. However, we would like to investigate your package to ensure this was the case and that there was not some other issue with your package. If you could respond directly to upside@ups.com with your tracking number, we will investigate further.

Ann

Comment on Giving the Gift of Life: UPSer Donates Kidney to Help a Stranger by Ernest Green

Ernest Green — Tue, 21 Feb 2012 00:57:16 +0000

Hey “Lifesaver…” Did you think I’d let this go by without getting my thanks in?

Comment on Giving the Gift of Life: UPSer Donates Kidney to Help a Stranger by Joan Tornetta

Joan Tornetta — Sun, 19 Feb 2012 16:29:48 +0000

Good for you , Candy,you did a wonderful thing. My son, Joe works for UPS in West chester, Pa. He has been a driver for over 25 years there. he started back when UPS moved there . Keep up thr good work.

Comment on Giving the Gift of Life: UPSer Donates Kidney to Help a Stranger by Gene Heissler & Vicki Sampson

Gene Heissler & Vicki Sampson — Sat, 18 Feb 2012 20:58:32 +0000

We are so proud of you for donating a kidney to help save a life of someone you don’t even know. It must have taken a lot of courage. It’s allways good seeing you at the Second Chance meetings. Big hugs from us both.

Comment on Giving the Gift of Life: UPSer Donates Kidney to Help a Stranger by Keith

Keith — Sat, 18 Feb 2012 04:02:18 +0000

Candy,
Two thumbs way………up for your gift. That’s a fairly high bar you set.

Comment on Got Questions about UPS My Choice? We’ve got Answers. by Jim

Jim — Sat, 18 Feb 2012 02:37:10 +0000

My apartment office no longer signs for packages so I signed up for UPS My Choice premium. Today was the first chance I had to test it out. I tried having the shipping destination changed to a UPS store a few miles away but got an message saying it couldn’t be done and to contact UPS. After calling UPS and bouncing back and forth between departments, they checked into all possible reasons why I could not get the shipping destination changed and they finally told me that the shipper must have placed a restriction on it that won’t allow the change. Seems to me that UPS was just grasping at straws and finally blamed the shipper. I finally had to settle on authorizing the package to be left at my door which will be next week sometime. Not happy with paying for a service that doesn’t work as advertised. UPS support needs to be better educated on how the service is supposed to work instead of guessing at reasons why it doesn’t and then finally giving up and blaming the shipper.

Comment on Exporting to Canada can Boost Your Business by Debbie Curtis-Magley

Debbie Curtis-Magley — Fri, 17 Feb 2012 22:05:33 +0000

Hi Karen:

Thanks for your question! We shared your inquiry with the team that handles drop boxes. You should hear from a UPS rep soon.

Debbie

Comment on Hate Waiting for a Package? UPS My Choice is Here to Help by Debbie Curtis-Magley

Debbie Curtis-Magley — Fri, 17 Feb 2012 22:04:33 +0000

Hi Josh:

I’m sorry to hear about your experience. Our customer service team will contact you to investigate the issue.

Debbie

Comment on UPS Racing Shifts Gears for 2012 by WTF UPS

WTF UPS — Thu, 16 Feb 2012 21:37:00 +0000

I can’t top the above post, but I can validate it.
David Ragan is of the highest caliber.
Big mistake.