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What You Can Learn From the Hi-Tech Industry and Its Post-Sales Success
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For many companies, particularly in cutting-edge high technology industries, an evolution has occurred as post-sales services have become an important part of their business. Post-sales services have become a significant source of revenue and profit, a way to build long-term customer relationships, and a source of competitive advantage. As healthcare evolves, the importance of services is likely to grow, creating a corresponding need for post-sales supply chain management.  

Supply chains can be thought of in three categories:

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Living the Dream with Living Dreams Clothing
Living Dreams

As part of our series of blog posts leading up to small business Saturday, we’re shining the spotlight on Michael Poulos, owner of Living Dreams, in Scottsdale, AZ. After Michael recently returned from traveling around California and the Pacific Northwest promoting Living Dreams, he sat down to discuss the importance of supporting local small businesses.

Tell me about your business?

I founded a beach lifestyle clothing label in 2011. We make t-shirts, hats and fun casual apparel sold online and at local boutiques. The idea behind the name, Living Dreams, is to encourage others to follow their passion in life and do what they love.

I come from a line of entrepreneurs. I’ve been enthusiastic about fashion since my high school screen printing class, so I decided to give business a shot.

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Preventing ‘flu when we flew
Flu vaccination in Laos

Flying pretty much anywhere these days is expensive. And it’s almost twice as expensive when I travel with my daughter.

And the reason is simple: The route from airport security to the departure gate is littered with opportunities to spend money. There are stores that sell expensive clothes, jewelry, electronics, duty-free goods, food and tacky tee-shirts that announce to the world that the wearer has spent time in the City of Atlanta. (The “I’m a Georgia Peach” key ring complements the tee shirt nicely, by the way.)

Traveling to see family in China once, my daughter and I had too much time to kill in the airport. And, like a wasp to blueberry jelly, she was immediately drawn to the most expensive items for sale in the retail area.

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Connecting with small businesses keeps Flying Connected in business
Flying Connected

Small Business Saturday, founded by American Express in 2010, is a day dedicated to supporting small businesses across the country. Small Business Saturday is about more than just a single day. It’s a movement. Help us celebrate and support small business in our community and SHOP SMALL all month long.

In celebration of the Shop Small Movement, we’re shining the spotlight on our small business customers all month long. This week, we’d like to introduce you to Flying Connected, an iPad rental company based in New York City. The eight-person company has been featured in national media and counts plenty of big-name businesses and organizations in its client roster, but founder Zalmy Raskin remains committed to the belief that there are big benefits to being small.

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New SBA Partnership Helps Veterans Access Small Business Opportunities
IFA

As we spend today honoring our veterans, I would like to highlight an event hosted in my store in Arlington, Virginia. On November 5, the International Franchise Association (IFA) made a special announcement, sharing exciting progress with the Operation Enduring Opportunity program. In 2011, the IFA made the largest private sector veteran hiring commitment to date as part of the White House Joining Forces initiative, by pledging to hire and recruit 80,000 veterans, wounded warriors and military spouses through 2014. The organization was pleased to announce that with the support of organizations including The UPS Store, they have already surpassed that number and have hired 151,557 veterans, nearly doubling their initial goal!

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Growing Abroad
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“It’s a small world…but I wouldn’t want to have to paint it – Steven Wright

There has been a lot of discussion in recent years about a profound socioeconomic shift that is occurring, commonly referred to as The Rise of the Global Middle Class.  The world’s middle class population was estimated by the Brookings Institution to include 400 million people in 2005.

In the next 20 years the global middle class is projected to grow to include 1.2 billion people.  Fully two-thirds of that unprecedented expansion in prosperity will occur in China and India.      

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Everyone is Happy When they Buy Cookies
ChristinasGourmetCookies_for_TUPSS

Small Business Saturday, founded by American Express in 2010, is a day dedicated to supporting small businesses across the country.  Small Business Saturday is about more than just a single day.   It’s a movement.  Help us celebrate and support small business in our community and SHOP SMALL all month long.

In celebration of the Shop Small Movement, we’re shining the spotlight on our small business customers all month long. Meet Christina Wherry, owner of Christina’s Gourmet, in Southington, CT, our small business customer of the week. We pulled Christina away from a fresh-out-of-the-oven tray of snicker doodles and pumpkin praline cookies to talk to us about her business and small businesses in general.

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The Highs and Lows of Temperature-Sensitive Shipping
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Here in Atlanta, summer has now given way to early fall, which is bad news for the HVAC industry but a welcome change for Atlantans.

This time of year is also welcome to shippers of temperature-sensitive products. A package containing insulin, which must be protected from excessive temperatures, will remain unspoiled longer on a Minneapolis doorstep at 60 degrees Fahrenheit than on a Phoenix doorstep in 105 degrees.

Optimizing the design of temperature-sensitive packages can help ensure that package contents will arrive in optimal condition by staying within the  designated temperature range through the transportation process. Avoiding spoilage is not, however, only about the package itself; it’s also about the ambient temperatures in the environment that the package will pass through.

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CAN MY SUPPLY CHAIN REALLY DRIVE GROWTH AND GIVE ME A COMPETITIVE ADVANTAGE?
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How can I create business advantage with my supply chain?  This is a question healthcare companies are increasingly asking themselves, and their logistics service providers, as the market becomes more competitive, more global, and frankly more challenging.  Healthcare companies are recognizing that their supply chain’s performance can have a significant impact on their overall performance and are a source of competitive advantage. 

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UPS survey: Healthcare logistics executives build regulatory compliance competencies in Western Europe
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UPS recently launched our 6th annual UPS Pain in the (Supply) Chain survey, which takes the pulse of healthcare logistics executives around the world on their top business and supply chain concerns and “pain points,” successful strategies they have put in place to address issues and future investment plans.

This post focuses on top findings in Western Europe, where executives are seeing success in strategies they have put in place to address regulatory compliance issues and are planning further investments, even in a difficult economic environment.

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