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UPS Survey: Global Healthcare Logistics Executives Preparing for Supply Chain Transformation
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Today, we are releasing our 6th annual UPS Pain in the (Supply) Chain survey, conducted by the research firm TNS.  The survey reveals insights into the top challenges facing global healthcare logistics executives and highlights their future investment plans. This year we added new geographies to the survey and probed deeper to uncover strategies that successful healthcare executives are implementing to overcome their top supply chain challenges.

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Fifty years of feeders
Eddie Hughes

Eddie Hughes loves to see the sun come up … from behind the wheel of his rig

I’ve had two jobs in my whole life. One was in the cotton fields in Mississippi. The other one was at UPS.

I like UPS a lot better.

I left Mississippi when I was 19 after I graduated high school. My family lived not too far from Memphis. We worked as sharecroppers.  I had a good home raising.  I came to Indianapolis where I had relatives, and I started looking for a job.

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‘Customers haven’t changed over 50 years’
Robert Vallely

Robert Vallely has focused on good service for five decade

How did I come to work at UPS?

There was an ad in the Sunday newspaper for delivering parcels in suburban areas. I applied at the Continental Hotel in Kansas City that Sunday afternoon.

I was given an aptitude test and told I would be contacted with the results. I didn’t have a phone … so I was notified by telegraph that I had passed the test.

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‘You know people for years, they become like family’
Bill Crosby

William Crosby’s career goes from adding machines to adding value

UPS people have good hearts. They are conscientious people. They take their jobs seriously. If I were to ever leave the job, I would miss UPS people.

Back when I started, a lot of people thought that UPS was the Post Office. And as a small kid, I thought UPS was Macy’s – UPS did a lot of retail deliveries, and I thought UPS was Macy’s.

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‘We’ve got to get back to service’
Jerry Byrne

Jerry Byrne drove package cars, feeders … and UPS service spirit

I came to work for UPS in 1963. I was 24 years old. I went down to the Olympic Building and talked to personnel. The man there said, Well, we’re not hiring right now … but come back.

I came back the next week. The man said, Weren’t you just here last week? I said yes sir … and here I am again.

The very first day, I drove packages. I was a package truck driver for 11 years and a feeder driver since ’74.

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Diagnosing the Clinical Lab Workflow
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Fortune favors the prepared mind

Louis Pasteur

The concept of disease was first introduced by Hippocrates more than two thousand years ago [1]. 1. Hundreds of years later, pioneers like Louis Pasteur and Robert Koch demonstrated to the world how a microscope can identify of the causes of diseases.  Today, Clinical Lab is a $50 billion industry in the United States alone and medical diagnostic testing influences 70% of all healthcare treatment decisions [2].

The 21st century Clinical Lab exemplifies the rapid pace of implementing advances in technology and science to facilitate the efficient and accurate diagnosis of medical conditions.  For example, tests which were unimaginable a few years ago, are routinely completed in just a few hours today.

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Eliminate the Hassle of Back-to-School Shopping with School Tool Box
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Back-to-school signage line the halls and walls of retail stores, reminding children that summer is almost over and parents that they need to fill the supply lists provided by their kids’ schools. Finding everything can be a hassle – long lines, multiple shopping trips, hard-to-find products, etc.

UPS Small Business customer School Tool Box offers a convenient, consistent, cost-saving alternative that provides parents with the supplies they need without the aggravations. For more than 10 years, School Tool Box has been delivering pre-packaged school supply kits built from teachers’ lists directly to their respective schools. In 2011, the company kicked off its “Ship-to-Home” program, making it even easier for families to get the supplies they need by delivering it right to their front doors.

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How Modern Healthcare Grinds to a Halt: Drug Shortages
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Surprisingly, one of the biggest challenges in healthcare over the past five years has been a shortage of pharmaceuticals.  From 2006 to 2011 drug shortages grew by 400%.[1]   It is now a common practice for hospital pharmacies to maintain lists of which pharmaceuticals are available for physicians to prescribe.  

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The Return of the House Call
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How long did you spend in the waiting room for your last visit to a doctor?  Until the 1950’s, house calls comprised forty-percent of all physician-patient encounters.[1] The tradition of house calls can be traced back thousands of years as evidenced by citations in Homer’s Iliad and Odyssey.[2] As a time honored tradition, the house call offers many benefits; however. By 1980, the concept of house calls was all but extinct with less than one percent of patient encounters occurring within the home. 

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My Inner Inventor
The UPS Store

I admire all of the inventors in the world. Ideas seem to just flow effortlessly into their brains. The problem for many of these inventors, however, is that they’re just ideas. Many of them never do anything with their ideas, and, ultimately, they see their dreams slip through their fingers as someone else takes their idea and makes it a reality.

There are so many inventors out there. Without the proper resources (i.e., capital), it’s difficult for them to achieve their full potential. One thing inventors lack is the know-how to take their idea from concept to creation.

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