Welcome to upside

Chinese New Year

How Chinese New Year (or the Queen’s Birthday) Can Impact your Customer Service: International Shipping Post 2
Shanghai, China

This is the second post in a series addressing challenges for companies starting to go global with their products and services.

Picnics, parades, and patriotism are just a few ways to celebrate Independence Day. Your UPS driver even takes the day off. But, what if your customers or suppliers are abroad? In today’s global marketplace, it’s important to note holidays around the world that might impact your business.

Read More »

The Personal “Logistics” Behind Celebrating Chinese New Year
red packets

The Chinese New Year has always been about the reunion with family and relatives. Chinese from all over the world would return home to be with their families. Well, in Singapore it is no different. This Chinese New Year, I know of several overseas friends and colleagues who will be returning to Singapore for their reunions.

As for me and many Singaporean Chinese families, it’s all about coordinating the timing for each activity. It used to be so much easier before I was married. I just follow the schedule as set out by my parents on who to visit and when.

Read More »

Chinese New Year: Traveling the Roadways of Rural China
Village along the Li River

Kung Hei Fat Choy!

This weekend, millions of Chinese will travel afar to spend their New Year in their home town. I might find myself traveling away from my home town of Hong Kong and on the road in China.  Two years ago, my family and I drove straight through wealthy and industrious Guangdong province and deep into the less developed and mostly agricultural Guangxi province. There, we saw the hauntingly beautiful karst mountains along the Li River near Yangshuo and the Longsheng Rice Terraces near Guilin.

However, this blog entry isn’t about what I saw around Guilin. You can see for yourself in the photo collage I’ve provided here!  Rather, I was most impressed by the 1,800 kilometers of road and expressways that took us to our destination and back home.

Read More »

Welcome to Shenzhen!

TShenzhen hubhe UPS Shenzhen Hub will be celebrating its first Chinese Lunar New Year this year and we are already seeing the increased level of activity as we approach our peak season. And just like the hub, I will also be celebrating my first Chinese Lunar New Year as a UPSer.

As part of the UPS Shenzhen Hub’s Welcome Center, I am responsible for welcoming visitors to the facility. Since its official opening on May 18, 2010, we have welcomed over 700 visitors – customers, government officials and students.

Read More »

Transforming from Christmas to Chinese New Year

Even as the Christmas and New Year festivities end, Singapore prepares for the next major celebration – the Chinese New Year. It is totally amazing how quickly the decoration on the streets, in department stores and supermarkets transform. All things nativity are gone and we now prepare to welcome the year of the rabbit.

As I look at all the transformation, I cannot help but think of the logistics involved behind them – the planning, the work, the resource allocation – and appreciate my job at UPS more.

Read More »

Family Ties and the Chinese New Year

As an American given the opportunity to work in Hong Kong, celebrating the Chinese New Year is a huge eye opener. The excitement is in the air as I listen to conversations in the UPS Hong Kong office. For the Hong Kongers, it is a time to be home with the family. Most of my colleagues have their families in Hong Kong, but there are others whose families are in other parts of Asia and they will make the special trip back home.

As a foreigner who is far away from home, I can’t help but to think about my family. At least, I spent time with them when I visited them during the Christmas holidays.

Read More »

A Different Kind of Peak Season

When I was a young boy growing up in Louisville, Ky., it was always a treat when my parents took me to the House of Chen, one of the few local Chinese restaurants in my hometown at that time.

The restaurant was owned and operated by Mr. Chen himself, who presided over every table with serious attention. And his menu, which favored Cantonese dishes, was much more authentic than what is typically found in most Chinese-American restaurants today. I don’t think Mr. Chen even gave you a fortune cookie after the meal.

But beyond the culinary pleasures it offered, the House of Chen was a fascinating place for me. It was truly a beautiful restaurant, decorated tastefully with embroidered silk art work and delicately carved wood statues. When you walked through the door, you were instantly transported to a distant and exotic land and my visits there – so many years ago – whetted my appetite for not only Chinese food, but also a lifelong interest in Chinese history and culture.

Read More »