With 102,000 drivers delivering over 15 million packages on a normal business day, UPS drivers are a familiar sight in communities across the country. If you’re a small business owner or an avid online shopper, you’re probably even on a first name basis with your driver.
Welcome to upside
When I wanted to see what makes UPS’s new hydraulic hybrid vehicle (HHV) special, I just had to look down. At its ignition ceremony on October 11 in Laurel, MD marking the delivery of the HHVs, there were mirrors on the ground to reflect the image of the new package delivery truck’s energy-saving system. People could inspect this alternative fuel vehicle’s (AFV) workings up close without donning a pair of coveralls and sliding underneath. Personally, I was glad for that convenience.
David Hoots is NASCAR’s Race Director and manages logistics and race control at all NASCAR Sprint Cup Races. Hoots was a UPS employee for 27 years and is featured in UPS Delivers: Ideas that Changed NASCAR – Race Control.
My time at UPS started after high school, working at night on the re-load. At the same time, I started working the races at the local short track. By working for UPS at night I had the option on the weekends to go to the races. I have been working with NASCAR since the late 70’s in a number of different capacities and I’ve been a NASCAR official since I was 18.
In my current position in race control, logistics play a major role in my day-to-day responsibilities. There’s a lot of detail that goes into planning for a NASCAR race and planning ahead is essential if you want to reduce the probability of something getting overlooked. The further ahead you can plan, the more successful event you’re going to have. It’s just like at UPS, planning ahead makes you efficient in what you’re doing.
Jerry Ross (aka The Compass Guy) originally shared this story at The Compass blog. It’s the first story in our month-long series of UPSers as Everyday Heroes.
Little ditty about Jack and Diane, two American kids growin’ up in the heartland.
Here’s how a UPS guy – a bit of a star – saved the day for a customer with a boat and a car.
Oh yeah, life goes on … our guy solved the problem with his brains and his brawn.
Oh yeah, life goes on … and service might improve when your former shipper has gone …
I admit it. The Compass Guy is no superstar when it comes to playing guitar. But I enjoy trying. And John Mellencamp’s “Jack and Diane” is a favorite because it’s an easy, simple classic. Without doubt, it’s definitely a tune worth turning the amplifier up to 11 for – when Mrs. Compass Expert is out of the house, anyway.
Now, UPS folks don’t enjoy a reputation as being the best in the business for nothing. And Murray Wihlidal, a UPS supervisor in Canada, is a rockin’ example of how the folks in brown also can turn it up to 11 – or even 12 – when it really counts.