It’s Friday evening. The phone rings. The caller says, “A part for my bike isn’t going to be delivered until Monday, and I need it for a race tomorrow morning. Can you help?”
The race happened to be the National Veterans Wheelchair Games (NVWG) in Pittsburgh, Pa. And that athlete was one of more than 600 who competed in last’s year event.
Immediately, a team of UPSers worked together to locate the package and rerouted it to one of our facilities near the race site. Within hours of receiving the athlete’s call, the package was delivered.