During my short spell as a driver helper, the most invaluable resources have been the drivers, who have a reflexive knowledge of their routes that borders on clairvoyant. They can tell you not only where they will be in 30 minutes, but where all of the other nearby drivers will be, which customers will need extra time, less time, one push cart or multiple ones. If something throws a wrench into the flow of their day, they are already three steps ahead of the problem and are calling other drivers for support so nothing interrupts the deliveries and pickups. The second most valuable resource is their DIAD scanner, which they have been showing me how to use throughout the week.
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