Welcome to upside


Cell Phone Addiction: The First Step is Admitting I Have a Problem

After Christmas this year, I didn’t have any packages to return because all of my gifts were either cash or gift cards. (My family knows me well, so they don’t waste their time shopping for me anymore.)

In January, UPS celebrated National Returns Day, where consumers returned more than 520,000 packages back to retailers following the holiday season.

Read More »

This Month’s Compass Articles: Holiday Shipping Tips, Succeeding in the High-Tech Industry, and Trade Show Logistics
UPS Compass

Hey, it’s Matt from the Compass Online team.  As always, we’ve got lots to share with you this month.

What’s new? Get a jump on the holiday season with these cost-cutting shipping tips; find out why our customers love their UPS drivers; and learn five ways to succeed in today’s competitive high tech industry. And, of course, there’s plenty more to enjoy:

Read More »

The Outlook of Exporting and Global Trade: Confidence Needle Moves a Bit
Shanghai, China

It may be time to add a “cautious optimism” app to your wireless device . . . at least for the long term.

A new survey of decision makers at 125 high-tech companies, conducted by IDC Manufacturing Insights and sponsored by UPS, shows that they expect future exports to increase. Many predicted growing demand for their products in emerging markets worldwide over the next 3-5 years.

Read More »

Reverse Logistics Whitepaper: Is there an “Elephant’s Graveyard” for High Tech Gadgets?
laptop repair

I’ve always believed in thinner, lighter and more powerful when it comes to electronic gadgets.  A new smart phone.  A tiny television.  A color electronic book.  All of these things fill me with inexplicable glee.  But what happens to those gizmos once they’ve been replaced with newer models?  Or when my pre-ordered device has to be returned because early units are defective?  What’s out of sight and mind for me often represents opportunities for high tech companies.

Enter reverse logistics.  Reverse logistics is the processes of receiving returned components or products for the purpose of recapturing value or proper disposal.  It is much more than simply counting defective items returned by customers.  Reverse logistics can uncover hidden profits, reduce liability and enrich customer satisfaction.

Read More »

I’d Like to Return this Item, Please!

Did you know that, in 2010, U.S. consumers returned $200 billion worth of goods? That’s more than the GDP of 66 percent of the countries in the world. And, I bet you didn’t know that manufacturers spend 9 to 14 percent of sales on returns. All of this occurs, despite the fact that only 20 percent of the goods returned are actually defective! (2011 Greve-Davis)

Reverse logistics provides opportunities for businesses to control costs while also improving their customer’s experience. Yet many companies don’t focus enough on their reverse logistics process despite the fact that Forrester Research shows that 81 percent of consumers are more loyal to companies with a generous returns policy. But reverse logistics is not easy. In fact, it is very complicated – particularly for high-value products like computers or smart phones. Not only must the consumer return an item – they must also be given a replacement.

Read More »

High-Tech Companies Need High-Impact Logistics

More competition in more places. Pressures to reduce costs while increasing customer satisfaction. Fluctuating customer demand. The high-tech industry is changing – and so is the world of logistics.

UPS calls it “change in the chain” and using logistics to adapt to change can give businesses a competitive edge. To outline some of the high-impact logistics that are needed to survive AND thrive in a changing world, UPS is authoring the “Change in the Chain” blog on a new online community for global supply chain professionals in the high-tech industry hosted by EBN at ebnonline.com. Check it out.