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Integrad

Where are they now? Life After Integrad.
UPS trainee Aaron Ritchie watches a training module at the UPS employee training facility in Hyattsville, MD on March 25, 2010.

Impressive. Innovative. INTENSIVE! These are all words that have been used to describe UPS Integrad®, the driver training program that combines technology, hands-on experience and real-time feedback to get new driver candidates ready for the road.

The program started three years ago at the first training site in Landover, Md., the result of extensive research on differences in learning style among multiple generations. Based on the retention rate and performance of new drivers who went through the first Integrad facility, UPS opened a second facility this summer just outside Chicago.

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Ever Wonder What it Takes to Wear Those Brown Shorts?

Maybe more than you think. Today’s UPS driver must focus on more than just the physical tasks of delivering your package. As the company’s most visible representatives, they’re also expected to have a broad knowledge base of our products and services and know how to interact well with our customers.

That’s why we have UPS Integrad, an innovative driver training program that helps new drivers make sense of it all. The state-of-the-art program was developed as a result of almost two years of research that UPS did with some of the best minds at MIT and Virginia Tech. It incorporates technology in the form of virtual reality and simulations with classroom-based training, allowing trainees to “learn by doing.” 

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