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omnichannel

What Online Shoppers Really Want
UPS delivery

For me, retail therapy comes in many forms. I love trying on shoes but I also love shopping online – and so do 85 million other people (it was 75 million just last year).

UPS worked with comScore on the second edition of a unique customer experience study that shows online shoppers want more choices and convenience from their favorite retailers. They also want to use their smartphones and tablets to be able to shop anywhere at any time.

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