On Wednesday, UPS Customer Solutions president Jim Coughlan spoke to attendees of the Supply Chain in Action executive forum taking place near Phoenix. The participants were corporate logistics managers from Fortune 1000 companies, as well as academicians and students from universities with logistics programs.
Jim took part in a conversation with other business leaders addressing a range of topics from supply chain practices and trends to how online commerce impacts the global economy. According to comScore, U.S. retail e-commerce spending reached a record $161 billion in 2011. And Goldman Sachs forecasts e-commerce to be nearly $1 trillion by the end of next year. Before he left, I asked Jim for his thoughts about e-commerce.