Tis’ the season to give – receive – and now return. The National Retail Federation estimates shoppers will return more than $46 billion in merchandise this year – that’s up almost 10 percent from two years ago.
Returns season is in full swing at UPS. Today consumers will return more than 500,000 packages! It’s so many, we’re calling it National Returns Day. Just like Black Friday and Cyber Monday, we now have a self-proclaimed, unofficial holiday.
With the rise in online shopping this year more people are returning those gifts they couldn’t try on or touch before Christmas. The math is easy: more online shopping = more returns. Many retailers now offer free return shipping, making it even easier for consumers to swap wrong sizes and colors. Today’s deluge of returns will keep our drivers busy delivering just as many packages back to retailers on January 6, 2012.