For many companies, particularly in cutting-edge high technology industries, an evolution has occurred as post-sales services have become an important part of their business. Post-sales services have become a significant source of revenue and profit, a way to build long-term customer relationships, and a source of competitive advantage. As healthcare evolves, the importance of services is likely to grow, creating a corresponding need for post-sales supply chain management.
Supply chains can be thought of in three categories:
Have you ever had the chance to see a Formula 1 car run? If not, it’s an experience like no other. Before coming to UPS, I had the chance to attend many different sporting events, but none stands out in my mind like the first time I watched F1 cars run. I was at a race and got to stand in the first turn on the course. Hearing that high-pitched whine and feeling the ground shake as the cars came around the track at 220 mph was an awesome experience.
For sports fans it’s a great week – from March Madness to the tournament at the Augusta National Golf Club. Kentucky won the Madness and now the world will be watching as Tiger Woods chases Jack Nicklaus’ record and battles with newcomer Rory McIlroy for that prestigious green jacket.
It’s also been a great week for UPS. Every year, The Business Journals conducts a very special survey to determine the brands that best meet the needs of small- and mid-sized businesses. More than 2,000 leaders in that arena were surveyed this year regarding almost 300 brands and UPS came out a double-winner. UPS was named the best brand in the Business Services category, and The UPS Store was named the best brand in the Retail category — 2012 American Brand Excellence Awards.
UPS pays a great deal of attention to its small- and mid-sized customers because they’re the backbone of the U.S. economy . . . and we know we can help small companies become big companies. Take BudgetGolf.com, where you can find great deals on clubs, clothes and bags. Todd Messineo started out in a small Illinois store in 1999 with just five employees. Since then, he’s grown the business into a multi-million dollar company and with UPS on his side, is able to deliver on the store’s promise of rapid, top-of-the-line service with same-day shipping.
Like many other small business owners, Messineo prepared for big losses during the 2009 recession. But he also worked closely with UPS Business Solutions and devised a strategy to bolster e-commerce sales. His bottom line – he grew 205%! He also followed mobile commerce trends and enabled golfers to shop right from their phones. Today, about 10% of the company’s sales are administered with a mobile device.
Messineo is working hard to stay current with retail trends by offering free shipping. He’s also looking to UPS to automate his delivery systems and identify a reasonable flat rate on international shipping that will increase sales in Canada. Another goal is to increase efficiency even more without sacrificing the customer service that is the cornerstone of his business.
Helping Messineo and other entrepreneurs with the tools needed to make shipping, visibility and easy returns more efficient represents the power of logistics. And it’s doubly nice when it helps small companies grow.
That UPS commitment to small business also is why The UPS Store is sponsoring “Entrepreneur” magazine’s “Entrepreneur of 2012” contest. For the fifth consecutive year, the magazine is searching nationwide for exceptionally inspired entrepreneurs to share their story of how they have revolutionized their industry, employees and community. Entrepreneurs can submit their entries at http://entrepreneur.com/e2012.
A crowd of more than 300 UPS employees and guests welcomed President Barack Obama to the Landover, Md. UPS facility on Friday, April 1.
President Obama opened his speech joking to the crowd why he and members of his Cabinet were there, “I am thrilled to be here, proud to be joined here today by two of our outstanding Cabinet Secretaries, Steven Chu and Ray LaHood. We’re here today for a simple reason: Ray wasn’t home when they tried to deliver a package yesterday – so we thought we’d just grab it and be on our way.”
While tomorrow is April Fool’s Day, energy policy is no joke. We’re proud that President Obama chose to discuss his energy policy at UPS. During his visit on April 1, he’ll meet with employees and check out a few of the alternative-fuel vehicles in our fleet.
Month in and month out – if you had to guess – what single item in a company’s digital pressroom do you think would be the most read? The bio of the CEO? Who’s on the Board of Directors? The photo gallery? What’s the dividend?
The following statement was published on the UPS Pressroom at 6:25 PM.
UPS is fully cooperating with authorities around the world as they investigate potentially suspicious packages being shipped through cargo networks.
Because security is of the utmost importance, UPS has suspended service out of Yemen until further notice.
UPS employs a multi-layered approach to ensure security. We have processes, systems and procedures in place designed to protect our people, aircraft and customers’ shipments and they meet or exceed current regulatory requirements globally. We also work routinely with security agencies all around the world to maintain and enhance security. It would be counter-productive to the effectiveness of our security efforts to discuss them publicly.
UPS will continue to partner with authorities, industry and customers to address security issues.
We’ve confirmed reports that a UPS plane crashed today outside of Dubai in the United Arab Emirates at 12 p.m. EST. The plane was traveling from Dubai to Cologne, Germany with two crew members. At this time, we have not confirmed any casualties. Our thoughts and concerns are with the crewmembers and their families. We will continue to post updates as we learn more details at the UPS Pressroom.
Columbus, Ohio plays host to this year’s National Truck Driving Championships. For UPS and UPS Freight, our team of competitors includes former National Champion and 14-time West Virginia State champion Clarence Jenkins.