Maybe more than you think. Today’s UPS driver must focus on more than just the physical tasks of delivering your package. As the company’s most visible representatives, they’re also expected to have a broad knowledge base of our products and services and know how to interact well with our customers.
That’s why we have UPS Integrad, an innovative driver training program that helps new drivers make sense of it all. The state-of-the-art program was developed as a result of almost two years of research that UPS did with some of the best minds at MIT and Virginia Tech. It incorporates technology in the form of virtual reality and simulations with classroom-based training, allowing trainees to “learn by doing.”